Thank you for shopping at Ironflask. This Shipping Policy outlines our procedures and regulations regarding order processing, shipping, and delivery.

  1. Order Processing Time
    Orders are processed within 1 to 3 business days following successful payment.
    Order processing takes place Monday through Friday, excluding weekends and public holidays.
    Orders submitted after 4:00 PM on Fridays will be processed on the following Monday.
    Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and delivery details.
    Please note that order processing time and shipping transit time are two distinct concepts.
  2. Shipping Destinations
    Currently, we offer shipping services to customers located in the United States and Canada.
    The range of available shipping destinations may vary depending on the service coverage areas of our carrier partners. If you are unable to select your region during checkout, it indicates that shipping services are currently unavailable for that destination.
  3. Estimated Delivery Time
    Estimated delivery times vary depending on the destination.
    United States
    Estimated Delivery Time: 7–12 business days
    Canada
    Estimated Delivery Time: 7–12 business days

The delivery times listed above are estimates; actual delivery times may vary due to factors such as customs clearance, weather conditions, or carrier delays.

  1. Shipping Fees

Shipping is free on all orders.

  1. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

It may take 2 to 5 business days for tracking information to update, depending on the carrier’s processing speed.

  1. Customs, Duties, and Taxes

For international orders, customs duties, taxes, or import fees may apply, depending on the regulations of the destination country or region.

Such fees are determined by the customs authorities of the destination country and are the sole responsibility of the customer. 7. Delivery Delays or Lost Packages

Although we partner with trusted logistics providers, delivery delays may still occur due to the following reasons:

Customs inspections

Adverse weather conditions

Service disruptions by logistics carriers

Seasonal peaks in demand

If your order does not arrive within the estimated timeframe, please contact our customer service team for assistance.

  1. Incorrect Delivery Address

Customers are responsible for providing accurate delivery information at the time of checkout.

If an incorrect or incomplete address is provided and the order has already been shipped, we may be unable to modify the delivery address.

If a package is returned due to incorrect address information, additional shipping fees may apply for reshipment.

  1. OUR ADDRESS

Please send any questions or comments regarding the Company Services or the Company Sites to:

support@ironflask.com; or

Essor

228 Park Ave S, STE 78816

New York, New York 10003